Émile R. Patry Blenkiron

TBD reading time

Autoship (draft)

Leveling up Fullscript’s in-house supplement subscription engine with transparency, flexibility, and reliability as the founding principles.

Role
Lead designer

Timeline
Jan-Jul 2022

Platform
Desktop & mobile

Working on Autoship while on a trip.

Problem

Fullscript was seeing low reorder rates among their patient base. [Bring in some stats here]

Opportunity

We had an opportunity to make reordering seamless though subscriptions.

Who we designed for

First explorations of personas and what they care about.

Core three ideal customer profiles we designed for in the MVP.

Analyzing the customer journeys

Initial whiteboard explorations for personas and customer journey maps.

Outcome of first Autoship workshop I hosted.

Visualizing the concepts

Autoship management portal.

Autoship management options provided to patients at the release of the MVP.

Outcome and learnings

Kudos from Design Director following a stakeholder presentation of the project.

Emile’s energy is infectious - he has a knack for lifting the mood in any room. His attention to detail and passion for getting things right is flawless. This is amplified by how receptive he is to feedback on his work—to the point where Titan calls it “roasting Emile’s designs.” All of the above truly results in better experiences for our users.

—Harry Verran, Product Lead

🚧 Contruction zone, page will open soon. 🚧

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